Posts filed under 'Server Maintenance'
We’d like to present to your attention more details about the latest service disturbance that you have been experiencing lately with our servers SupCenter100.com and SupCenter101.com. Both servers have been recently incorporated in our hosting platforms network of servers as an essential part of a future cluster system. Weve dedicated a great amount of efforts to ensure the trouble-free accomplishment of a data replication system that allows full synchronization between the two cluster-based servers.
The system had been working hassle-free since its integration until 9 PM GMT, yesterday, March 27th, when our administrators located a serious problem with the data replication functionality, largely due to unexpected complications of a network file system and data management nature. Despite our administrators timely intervention, we could not prevent the server performance problem from causing downtime to your websites. Immediate system recovery measures were taken, but they turned out to be more time-consuming than expected.
During the problem resolution process and restoration of the data replication system, the temporary full discontinuation of the online services was inevitable. The recovery procedure was completed at around 3 AM GMT and the services were brought back online. However, the performance quality was not restored to its original level until 9 AM GMT, March 28th. Now we can assure you that the servers are fully operational and that the data replication system issue has been completely eliminated.
We’d like to take full responsibility for the server performance problem that you have been encountering and to assure you that no data has been lost during the recovery procedure. Please be informed that we draw lessons from our mistakes and that all necessary steps have been taken to minimize the risk of such disruptions happening again.
Continue Reading March 28th, 2008
Dear customers, due to rescheduling of the SupCenter49.com and SupCenter100.com maintenance from our USA Data Center, the cluster attachment of the servers, that had to be performed today, has been shifted and is to be carried out in 2 weeks time. As soon as we have detailed information, we shall let you know about the exact date and time of the maintenance scheduled.
We appreciate your understanding very much! As you are aware, we run these maintenance procedures with the sole purpose to optimize the working performance of our network servers and to upraise the level of our web hosting system.
Continue Reading March 4th, 2008
Out Technical Department would like to inform you that SupCenter49.com and SupCenter100.com servers have been put on schedule to undergo maintenance on Tuesday, March 4th, 2008, at 8 AM GMT (1 AM EST), with a time window of around 4 hours and two or three successive downtimes of 30 minutes. The purpose of the maintenance is attachment of SupCenter49.com to the cluster of SupCenter100.com, which will bring higher reliability and stability of the servers.
All data hosted on both servers will be securely sustained during the attachment. However, short interruption of our web hosting services is to be expected during the downtimes. Please, accept our apologies for any inconveniences. As you are aware, we run these maintenance procedures in order to boost the performance of our servers.
Continue Reading March 3rd, 2008
Our Technical Department is glad to inform you that, according to the latest information we received from UK Data Center - BlueSquare, today’s SupCenter10.co.uk and SupCenter11.co.uk Data Transfer Maintenance has been successfully carried out. Both servers are now mounted on a new rack, however, there is a small follow-up procedure that needs to be executed in order to be optimized their working performance. For that purpose, a small post-maintenance procedure has been scheduled to be carried out tomorrow - Saturday, March 1st, 2008, at 2 AM GMT (9 PM EST), with a time window of 1 hour and a short downtime of about 20 minutes.
After the final touch-ups, the performance of both servers is expected to be highly satisfactory, and one of best standards, as has always been the ultimate purpose of our regular maintenance procedures.
Continue Reading February 29th, 2008
Our Technical Department would like to inform you about a short maintenance procedure on SupCenter49.com, scheduled for 9 AM GMT (2 AM EST) on Thursday, February 21st, 2008. It will be associated with HDD cable functionality revision and is expected to cause a 20-minute downtime.
The maintenance procedure will include revision of the working order of the server HDD cables and elimination of the factor causing the short interruptions that have been noticed in their functionality lately.
We would like to excuse in advance for any inconvenience caused and to assure you that this technical procedure is aimed at bettering the server performance quality.
Continue Reading February 20th, 2008
We are glad to inform you that the upgrade maintenance of SupCenter10.co.uk, scheduled for today, passed successfully within the pre-announced period. Our data center administrators managed to complete all the HDD-replacement procedures at a time, so that no further upgrades will be necessary. In consequence, the server is now working much faster than before and will not suffer occasional performance interruptions anymore.
We’d like to thank you for your patience and understanding and to assure you that we are doing all these procedures with the sole purpose of improving the quality of our web hosting services.
Continue Reading February 5th, 2008
Our Technical Department would like to inform you that the previously announced upgrade maintenance for SupCenter10.co.uk is going to be performed on February 5th, 2008. The maintenance is scheduled for 9:00 AM GMT (4:00 AM EST) and will continue 4 hours, with around 2 hours of expected downtime.
The procedure will include replacement of the hard disk drives with brand new ones that boast much better functionality and speed values. In result the server performance will be improved so much that the current occasional timeouts, which you might have been facing from time to time, will be eliminated.
Tomorrow will be carried out the first stage of the HDD-replacement procedure and if it turns out to be less time-consuming than expected - we’ll proceed to the HDDs change completion within the afore-mentioned period. Otherwise, we’ll execute the second stage of the maintenance on February 6th, from 9:00 AM GMT (4:00 AM EST). We shall provide you with more details as soon as we get real-time information from our Data Center administrators.
We’d like to assure that no data will be lost during the maintenance and that all these procedures are aimed at increasing the quality of our web hosting services.
Continue Reading February 4th, 2008
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