Posts filed under 'Control Panel Upgrade'
We would like to inform you that the Round Cube webmail software has been added to the Horde and Supreme Web Mail tools that are currently used for web-based e-mail management. Round Cube is pretty simple and reliable software that maintains the basic e-mail functions in combination with user-friendly interface. You will see the Round Cube on the webmail selection page that is accessible through the web hosting Control Panel -> E-Mail Options -> Webmail.
If you experience any difficulties while using the new webmail software, please send us your feedback using the Open New Ticket link in the Help Center of the Control Panel.
Continue Reading November 29th, 2007
The .DE TLD has been made available for registration and management in the Control Panel. This is the TLD for Germany and we believe that its implementation will meet the needs of our customer from Germany. It is worth mentioning that the registry of this domain, DENIC, has a few special requirements for the registration and management of .DE domain names and here you can learn about them.
WHOIS / Contact Information:In order to approve a registration request, the registry has set a requirement for street address or P.O. Box within Germany in the administrative contact section. To fulfill this requirement, an additional step has been added after the WHOIS information Please note that the .DE registry, DENIC may not approve the registration if the address is not correct.
Registration Period:The registration period varies between 1 to 10 years. Renewals for multiple years are possible as well.
Domain Renewal:.DE domain name can be renewed successfully up to 10 days before the expiration date. When less than 10 days are left to the domain’s expiration date, it gets a “Transit” status and the registry attempts to contact the registrant. If, after 4 weeks, there is no response, the domain is transferred to DENICdirect for further management and the registrant must contact then, in order to renew the domain name.
WHOIS / ID Protection:This service is not applicable for .DE domain names.
Registrar Change / Transfer:It is not possible to change the registrar of .DE domain names.
We believe that the information that we have provided would be sufficient to clarify the situation with the .DE domain names. In the Register / Transfer tab of the Domain Manager, there is a TLD Info page where one can find a detailed review of all TLDs on offer.
Continue Reading November 21st, 2007
We are glad to inform you that the .COM.MX domain extension has just been made available in the Domain Manager of the web hosting Control Panel. As you probably know, the .MX TLD is for Mexico but, unlike the most of the country domain names, there are no restrictions for nationality or residence in this country and anyone can order and use such domain names. However, there is a special requirement set by the nicMX registry that imposed an additional step to be added to the domain registration process. Here comes some more information regarding the features of the new extension:
Registration Period: .COM.MX domain names can be registered only for a 2-year period.
Domain Renewal: Domain renewal is possible for 1 year and must be ordered before the expiration date. If a domain name expires, it is removed from our account with our registrar, and becomes available for registration at least 16 days after the date of expiration.
Pre-Configuration: The step that follows the WHOIS information form requires the registrant to agree with the aforementioned domain renewal requirement.
WHOIS Management: Once a .COM.MX domain is registered, the registrant can modify the WHOIS only with a trouble ticket opened from the Help Center that is available in the Control Panel. The support team will forward the request to the attention of the domain registrar for approval and will inform the registrant whenever there is a resolution for approval or rejection, sent by the nicMX registry.
WHOIS / ID Protection: This service in not available for .COM.MX domain names.
Registrar Change / Transfer: It is possible only to transfer .COM.MX domain names away to another registrar, while transfers to us is not supported by our registrar.
The .DE top-level domain (TLD) will also be made available for registration and management soon. We will let you know as soon as this is done.
Continue Reading November 14th, 2007
The .EU top-level domain (TLD) has been added for registration and management in the Control Panel of the web hosting accounts. We believe that our customers from Europe will take advantage of this TLD when searching for appropriate domain names for their websites.
The .EU TLD is for the European Union and, thus, can be registered by any person or organization established within the European Union. Hereby follows some information about the management of .EU domain names:
Registrant Location: There is a requirement for the registrant (person or organization) to be established within the European Union.
Registration Period: The registration period for .EU domain names is 1 year, which applies also for their renewal.
Domain Renewal: Renewal requests will be accepted by the date of expiration (e.g. September 14th, 2008) or by the 20th of the month of expiration, in cases when the date of expiration is after that date (e.g. September 25th, 2008).
Example: If the name expires on Sept 14th, 2008, then a renewal request must be received by Sept 14th, 2008. If a name expires on September 25th, 2008, the renewal request must be received prior to September 20th, 2008.
Pre-Configuration: As there are requirements for the registrant’s location or origins, the domain registration interface will prompt the registrant to enter a valid address within the European Union. The .EU registry EURid will check the information and the registration request will be approved or rejected. Of course, the registrant will be notified via a trouble ticket in case there are any problems.
WHOIS Management: Once the domain has been registered with certain WHOIS information, the information can not be edited. However, minimal corrections are possible as an exception. Such requests must be sent to our support team via the ticketing system available in the Help Center of the web hosting Control Panel. One should have in mind that the registrant’s personal or company name can not be modified because such changes are considered as ‘formal transfer’. In order to execute transfer of the domain ownership, the registrant must contact directly the EURid registry using the information on their webpage.
WHOIS / ID Protection: This service in not available for .EU domain names.
Registrar Change / Transfer: It is not possible to change the registrar of an .EU domain name.
In addition to .EU domain names, in the next couple of days the .DE TLD will be added to the domain extensions’ list as well. We will let you know as soon as it is done.
Continue Reading November 13th, 2007
We are glad to inform you that the new TLD .ME.UK has been released and is now available for registration through the Web Hosting Control Panel. The management policy of the .ME.UK top-level domain is relevant to the rest of the .UK TLDs that we offer for registration and comes with the same special features, the most important of which are:
- 2-year registration period
- renewal available again for a 2-year period
- renewal requests processed only during the 5-month period before the expiration date
- the WHOIS information cannot be altered directly from the Control Panel - the UK registry, Nominet, must be contacted by the domain name owner for WHOIS changes.
To learn more about the specific .UK domain features, please refer to the previous news that concerns the CO.UK and .ORG.UK domains’ release.
New TLDs coming soon - .EU and .DE!
The .EU and .DE top-level domains are to be available shortly, as well. They have the following specifications:
.EU - The .EU TLD is the unique TLD set for the European Union and, thus, can be registered by any person or organization established within the European Community. Registration of .EU domain names is possible for 1-year period only, and renewal must be ordered before the expiration date for the same period. Typically for the most of the TLDs (country code domain names), WHOIS / ID Protection is not supported.
.DE - This is the TLD for Germany - probably the chociest country TLD lately. However, there is a special requirement set by the registry of this domain, DENIC, referring to the registrant’s address information that needs to be presented at the time of registration. According to that requirement, it is obligatory, when entering the administrative contact information, a street address or P.O. Box within Germany to be presented, in order to gain approval of the registration. There is no WHOIS /ID Protection service available for .DE domain names and it is possible to choose a registration period from 1 to 10 years.
Continue Reading November 6th, 2007
We are pleased to inform you that today we have made available for registration through the Web Hosting Control Panel the .UK and .CA domain extensions (top-level-domains or TLDs). We know how desired they are and hope that these extensions will satisfy the needs of our clients from the United Kingdom and Canada.
Let’s present the new TLDs and have a look at their special requirements now.
.UK (.CO.UK and .ORG.UK) Domain Names
The .UK TLD stands for the United Kingdom. We’ve made available the .CO.UK and .ORG.UK SLDs (second-level-domains), which can be used for registration or transfer purposes. The domain names registered with these SLDs possess some special features that make their management different from that of .com, .net, etc. TLDs. The differences concern the registration period, the renewal policy and the WHOIS info management.
Registration period: The registration period for the .UK domains is 2 years.
Renewal policy: Domain renewals are possible for a 2-year period only. What’s more, renewal is only possible in cases when 5 months, or less, are left until the expiration date.
WHOIS management: Modification of the WHOIS info is not possible through the Control Panel. The UK registry Nominet must be contacted directly by the domain owner when the WHOIS info must be changed. The reason for this restriction is that there are certain fees that must be paid to Nominet and that such changes are considered as formal transfer.
.CA Domain Names
The Canadian registrar CIRA has some special requirements for the registrants and for the management of the WHOIS information.
Registrant requirements: .CA domain names can be registered by Canadian citizens, individuals having permanent residency in Canada and companies under the laws of Canada. Because of this requirement, additional contact details are required during the registration procedure itself and that is why we have made a separate page as a step of the domain registration process. This page allows you to choose the correct attribute from the list of options.
WHOIS management: The registrant cannot change the WHOIS in order to transfer ownership from one person or organization to another, but can change registrant’s address, phone number and other contact details. However, in order to modify this info, you will have to submit a trouble ticket to the Customer Support staff from the Help Center section in the Web Hosting Control Panel.
It should be noted that both domains are transferable between different registrars and that no EPP authorization key is needed for that. Unfortunately, both of the registries do not support WHOIS / ID Protection for their domain names, which is characteristic for most of the “country domains”.
What should you expect after these TLDs?
We are now working on the implementation of .DE and .EU domain names. Our developers will do their best to complete these TLDs by the end of November.
Continue Reading November 2nd, 2007
New options are available in the Subdomain Manager in the webhosting Control panel. Until now, one of the features in this section was allowing to set up the ERROR 404 page for each virtual host (domain or subdomain) and the options were: to use the system Apache error page, or to set a website URL that will open in case someone mistypes the host URL.
Now, in the Subdomain Manager, besides the ERROR 404 page, there are options to manage also 400, 401 and 403 error pages. Thus you will have control on the error pages that appear when there are problems with your hosts or with the server.
Please note that the new feature is available for the hosting accounts located on the servers from SupremeCenter5.com to SupremeCenter15.com for now. If you have any questions or meet any difficulties while setting up the error pages, feel free to send your inquiry in a trouble ticket that can be opened from the Help Center section of the web hosting Control panel.
Continue Reading August 17th, 2007
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