23/09/2006 Downtime - flooded transfer switch inside the DC building.

September 23rd, 2006

As you probably noticed on 23 September the following servers were down for about 6 hours:
supremecenter38
supremecenter39
supremecenter40
supremecenter41
supremecenter42
supremecenter301

The downtime was caused by a power loss. Here is the information that we received from our datacenter:

"The transformer room for the building, where our transfer switch is located is flooded.
From what I've been able to gather, is that the building's fire suppression system has malfunctioned and is pumping water into the underground transformer room, and has caused our equipment, as well as our utility provider's equipment Centerpoint, to automatically shutdown to avoid damage.

The Houston Fire Department is at the scene now attempting to shut off water flow and pump the water out, so that Centerpoint can begin work on restoring power."

The datacenter was able to resolve the issue and now the power has been restored. All servers are up and runing.

Entry Filed under: Issues