Archive for January, 2008
To the attention of all our clients! As we announced recently, after mid-February our company is becoming VAT registered! The official VAT registration, and respectively the date from which the new VAT tax will be charged, has been scheduled for 1 March 2008. However, it will be our duty to confirm the date well in advance.
We would like to present to your attention now more detailed information about the new VAT scheme that will come into force from the beginning of March. Hereby we shall explicate all clauses in our future billing and invoicing policy. And most importantly, we shall differentiate the cases that will reflect the VAT changes, and those (that is the bigger part) that will remain the same.
To bring here once again clarity upon the VAT classification groups, all clients are to be referred to as Businesses or Individuals. Thus:
1. UK VAT at 17.5% is applicable to: Businesses (no VAT/VAT registered) and Individuals from the United Kingdom; and Individuals from the European Union.
2. Clients where VAT is applicable but WILL NOT affect the service pricing (i.e. equals to NIL): Businesses from the European Union.
3. Clients outside the scope of VAT: non-EU clients (Businesses and Individuals).
IMPORTANT for clients defined as VAT applicable, according to the above clarified classification: After 1 March 2008, UK VAT at 17.5 % will be applicable to all service prices in your future money-related actions, and you will be served by new VAT Order Forms, adequate to the new VAT financial relations.
To give here visual examples of the price calculations that will be displayed in the new VAT Order Forms, a $100.00 USD value will be used in all cases to explain the purchasing of a web hosting account:
- Individual Client from the UK (in accordance with item 1 of the ‘VAT Classification Groups’):
Amount Due: $100.00 USD
VAT 17.5%: $17.50 USD
Total: $117.50 USD
- Business Client from the UK (in accordance with item 1 of the ‘VAT Classification Groups’):
Amount Due: $100.00 USD
VAT 17.5%: $17.50 USD
Total: $117.50 USD
- Individual Client from an EU country, but not from the UK (in accordance with item 1 of the ‘VAT Classification Groups’):
Amount Due: $100.00 USD
VAT 17.5%: $17.50 USD
Total: $117.50 USD
- Business Client from an EU country, but not from the UK (in accordance with item 2 of the ‘VAT Classification Groups’):
Amount Due: $100.00 USD
VAT 17.5%: $0.00 USD
Total: $100.00 USD
IMPORTANT for all clients remaining outside the scope of VAT, according to the above clarified classification: Service prices will remain VAT unaffected and you will continue to be served by Regular non-VAT Order Forms.
Upon each purchase all clients will continue to receive a type-a invoice. The new type-a invoices will reflect the VAT changes when the client is VAT applicable.
As we have already prepared for launching all VAT system updates in terms of billing (pricing, order forms) and invoicing, our Technical Department has decided to activate some of them ONLINE earlier in advance, so as to have plenty of time to collect your feedback and to monitor the operating of the system. For that purpose, AS OF TODAY, in all Order Forms the VAT price field will be featuring with $0.00 value, simply informatively, as no VAT is to be charged until 1 March 2008.
As you hopefully see, we tried to adapt our system to the new VAT clauses with a minimum of new introductions and updates. We will do our best to make the VAT integration process fluent and easy for all parties. Please, follow our news section for up-to-date information and should you have any questions, do not hesitate to contact us.
Continue Reading January 31st, 2008
We are glad to announce that a new update has been made to the functionality of RoundCube. You are now able to change the password of your mailbox wherever you are, simply by logging into your RoundCube mailbox and changing the password settings from the ‘Personal Settings’ section.
We hope that the new feature will bring flexibility and convenience for all. Please, feel free to contact us should you notice any discrepancies in the new option functioning. Our developers will continue to work on solutions for further improved e-mail management.
Continue Reading January 29th, 2008
Dear customers,
We would like to inform you of slight changes in the pricing of .COM, .NET, .ORG, .BIZ, .US and .INFO TLDs (top-level domain names) that might be expected in result of the new pricing policy of their registries. On Sunday, October 14th, 2007, VeriSign, Afilias, Neulevel and Public Interest Registry registries increased the prices of the top-level domain names that they are offering (the aforementioned TLDs). We tried to preserve our pricing unchanged for as long as possible, and though now, after a few months, small changes in our prices for domain registrations/transfers will inevitably have to be made, we shall do our best, as always, to stay true to our policy of offering reasonably affordable costs.
Please, refer to any slight changes you may notice in our domain names registrations/transfers pricing list of COM, .NET, .ORG, .BIZ, .US and .INFO TLDs as an unavoidable consequence of the registries’ official policy. Thank you very much for your understanding, please do not hesitate to feedback us, as soon as you have any comments or suggestions in regards!
Continue Reading January 26th, 2008
Our Technical Department is happy to inform you that the pre-upgrade maintenance of SupCenter10.co.uk, scheduled for today, passed without any complications, and with a very short downtime. Now, after the first stage is successfully completed, the server is ready for the next step of its essential hardware upgrade - the installing of the new HDDs (Hard Disk Drives). The upgrade is scheduled for next week and, as soon as we receive information from our Data Center, we shall announce the exact date and time.
Thank you very much for your understanding! Please, remember that we are performing all these upgrade procedures to ensure highest quality web hosting services and technical support.
Continue Reading January 24th, 2008
Our Technical Department would like to inform you that an urgent data transfer maintenance is going to be carried out on SupCenter55.com server on January 24th, 2008, from 9:00 AM to 3:00 PM GMT (4:00 AM to 10:00 AM EST). Downtime of about 2 hours is to be expected for all web hosting services.
As you have probably noticed, due to an unknown hardware problem, the machine has been suffering occasional timeouts. Our technical team will resolute the problem shortly. However, as our purpose has always been to ensure highest quality web hosting services and technical support, we shall comply with our policy in such cases and take immediate corrective actions. The decision of our Technical Department, in order to secure excellent web hosting environment for all SupCenter55.com users, is to transfer all their account data to a new machine - SupCenter100.com, which will not simply take over the operational responsibility for all their web hosting services, but will also guarantee optimal level of working performance and reliability due to the better hardware parameters of the server itself.
During the procedure all the data, that is to be transferred to the new server, will remain absolutely undamaged. All account login details of the users will also remain unchanged. We would like to offer an apology for any inconvenience you might encounter during the downtime.
Continue Reading January 23rd, 2008
Our Technical Department would like to inform you that a pre-upgrade maintenance is going to be performed on SupCenter10.co.uk. The maintenance is scheduled for 9:00 AM GMT (4:00 AM EST) on January 24th, 2008, with around 2 hours expected downtime.
The re-arrangement of the server partitions, that is going to be carried out, will prepare the server for next week’s entire replacement of its HDDs (hard disk drives) with new better and faster ones. In result, the working performance of the server will be uplifted enormously and the occasional timeouts you might have been facing once in a while will be totally eliminated.
The installing of the new hard disk drives is planned for next week, and we shall let you know about it well in advance. We give our guarantees that the information stored on the server will not be affected in any way and would like to apologize for any inconvenience you might suffer during the downtime.
Continue Reading January 23rd, 2008
For us, 2007 was an intensive year, fulfilled with new entries, brilliant ideas and fruitful collaboration between you and us. Throughout these 12 months of hard work we were completely devoted in our efforts to keep higher and competitive the level of our web hosting system, and to provide better and more interesting opportunities for you - our clients. Eyeing back on the year, we are happy to acknowledge that all our efforts had been worth making, in terms of numerous innovations implemented, as well as upgrades performed. Big part of those were inspired by the valuable feedback you were sending us, together with your highly appreciated recommendations. Let’s preserve this rate of supportive work and collaboration also throughout the new year and cast an eye back now at some of our most important 2007 events.
Most radically reformed was the Domain Manager. It now provides opportunity for full control of your hosted domains through centralized management of all features (multi-year registration and renewal, transfer, hosting, DNS, parking, Lock/Unlock, WHOIS, ID Protection, EPP).
The recently updated Custom DNS Records section also supports now extended functionality. You are able to set CNAME, AAAA and TXT records, as well as additional NS, MX and A records.
Substantially renewed is the Upgrade section of the WHCP (Web Hosting Control Panel). The Add Services range of features has been enhanced. The interface of the Upgrade Plan and Renew Plan functionality fields is now much friendlier.
A new section was introduced - Set up New Account, enabling you, upon need, to immediately purchase a new web hosting account.
Special attention was paid to our Elefante (Free Scripts) Installer. It was upgraded to a new version, containing better features and more user-friendly interface.
An Administration Tools section was differentiated, with its latest implementation - the .htaccess generator, supplying you with an advanced tool for generating .htaccess files.
Two new languages - Dutch and Romanian - were introduced to the language family of the WHCP. A new link - Visit Store, was added, as well, providing a direct connection to our dynamic up-to-date service offerings.
The Round Cube webmail software was added to the Web Mail tools currently in use for web-based e-mail management.
Great number of TLD extensions (top-level domain names) was added to the list of domains available for registration/transfer in your WHCP, together with WHOIS / ID Protect Service activated and multiple domain registrations/renewals for multiple years.
Throughout the past year our network administrators invested a great amount of efforts in improving the performance of our servers - the “backbone” of our web hosting system. Together with the adding of new servers, a few hardware and software (php 5 and MySQLv5 library) upgrades were carried out.
Special attention was focused on the rejuvenation of our billing system, aimed at substantial tightening of its efficiency regarding the payment verifications and order processings. The switching to multi-currency billing and the PayPal Pro payments solution now guarantee you increased stability and higher level of security in the processing of your incoming payments through our Web Store or through your Web Hosting Control Panel.
For us, 2007 had been a fruitful year, fulfilled with benefits. And bringing to mind the rich array of projects and ideas already scheduled to be performed, we dare say that, even from this early time-point of view, 2008 already outlines as an incredibly interesting year, packed with events. Let us slightly “uplift the curtains” for those of you who most impatiently await:
UPCOMING:
- New Improved Web Hosting Platform - we have firmly headed upon the track of a Cluster System - to be entirely implemented by the end of the year. The stable architecture and design of the new Cluster System will enable us to successfully step on the next level - Load-Balancing System, hopefully shortly afterwards.
- Intelligent Website Builder - a new WYSIWUG software is being developed by our professionals. It will suit your utmost requirements of an intelligent and intuitive tool for creating websites.
- Recurring Billing - the new facilitative option will be implemented soon in your Web Hosting Control Panel, to enable automatic renewals of your active account services - time-savingly and effortlessly for you.
- Essential update of the Email Manager is to be performed - the new Email Manager will be supplied with cleverer interconnections, auto webmail logins, visual display of all settings of an email account, intelligent tooltips and much friendlier interface.
- Essential update of the File Manager - a bright new File Manager will be integrated in our system. The new File Manager is developed by our professionals to suit the utmost requirements for ease, convenience and user-friendly interface. Key basis for its creation was the need for better navigation, facilitation, time-saving and visualization tools. Enormous accent was put on some significantly important aspects regarding its upload functionality and editing system tools.
- Completely new version of the Web Hosting Control Panel - you will have at your disposal several interfaces to choose from (graphic, text and mixed). Full customizability will be enabled, together with improved interconnections, smart tooltips and much user-friendlier functional approach.
Continue Reading January 21st, 2008
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