Backup hard drive on SupremeCenter21 to be replaced!

Dear Customers,

We would like to inform you that on Thursday, July 6, 2006, at 10 PM GMT (5 PM EST), the backup hard drive replacement will be completed on SupremeCenter21.

As announced, the procedure was scheduled for Monday, July 3. However, it will be completed on Thursday, July 6. The downtime should last up to 30 minutes.

We apologize for any inconvenience caused.

Continue Reading June 30th, 2006

Hard drive swap on SupCenter35

Dear Customers,

We are glad to inform you that the hard drive swap on SupCenter35 has been successfully completed.

As of now, the server is equipped with 3 new hard drives, which are different from those that caused SupCenter36 to fail about a week ago. The total downtime of SupCenter35 was longer than planned but we hope everything should work flawlessly.

Thank you for you patience!

Continue Reading June 21st, 2006

SupremeCenter6 downtime

The emergency sitiation that occured with the SupremeCenter36 server has been solved successfully with no data loss at all. Yesterday the RAID configuration failed and collapsed, causing the loss of two of the installed hard drives. Immediate recovery procedure commenced. Damaged hardware was removed and replaced with brand new one. The whole data has been successfully extracted from the backup. We tried to fix everything as soon as possible. However, there was a total downtime of 9 hours. Therefore, we would like to apologize to you for the inconvenience that this extreme situation has caused. Thank you for your understanding!

The Devoted Team

Continue Reading June 15th, 2006

SupremeCenter35 maintanance

We would like to announce that we have scheduled hardware maintenance on supremecenter35.com. In the next 2 days, the three hard drives on server 35 will be replaced with new ones. This will lead to 3 instances of temporary service interruption of 30-40 minutes.

The hard drive replacement procedure will be the following:
1. The server will be shut down.
2. One of the 3 hard drives will be removed.
3. A new replacement hard drive will be installed.
4. The server will be rebooted
5. The server RAID will be rebuilt.

The procedure will be repeated 3 times until all of the hard drives on the server have been replaced with new ones.

The purpose of this scheduled maintenance procedure is to avoid any possibility for repeating of the RAID issues that happened with server 36 since it appears that the hard drives installed on servers 35 and 36 are not fully compatible with the chipset used on these server, which has lead to the RAID issues on server 36.

Continue Reading June 15th, 2006

Spam/junk e-mail blocking system improvements UPDATED

We are happy to make your e-mailing experience even more secure. From now on, our mail servers will be adjusted not to receive mail from mail servers whose hostnames do not resolve back properly by a reverse DNS lookup of their IPs.

This security restriction will prevent your mailboxes from receiving spam and junk e-mails because most of the spammers send mail from random addresses on servers which do not resolve back the correct hostnames. The reverse DNS lookup of the sender’s IP will also decrease the needed time for the messages to be delivered to your inbox and will generally improve your privacy.

UPDATE: The reverse DNS check for e-mails sent to e-mail addresses on our web hosting servers has been disabled.

Continue Reading June 13th, 2006

SupremeCenter38 maintanance

This Monday (5th of June) around 1AM EST server SC38 will undergo a short interruption of the service. This is required because a new CDU unit must be attached. The interruption of the service will not be more than 5 to 15 minutes.
The change will be done between 0:00 and 02:00 am.

Continue Reading June 2nd, 2006